Delivery & Charges
At Military Mode, we prioritise ensuring that your orders are delivered to you safely, promptly, and efficiently. This shipping policy outlines our shipping procedures, rates, and timeframes.
Order Processing
- Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed after 12 PM will begin processing the next business day.
- Order Confirmation: You will receive an order confirmation email immediately upon placing your order.
Shipping Methods and Rates
We offer the following shipping options:
- UK orders under £100 - £4.99
- Europe orders - £15
- International orders - £35
Free Shipping: UK Orders over £100 qualify for free standard shipping.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number through our carrier’s website.
Shipping Restrictions
- We do not ship to P.O. Boxes.
Undeliverable Packages
- If a package is returned to us as undeliverable, we will notify you via email and issue a refund for the product(s) minus shipping fees. Please ensure that your shipping address is correct to avoid delays.
Lost or Stolen Packages
- Military Mode is not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the carrier for assistance.
Shipping Delays
- While we strive to ensure timely delivery, there may be delays due to factors beyond our control (e.g., weather, holidays, carrier delays). We will notify you of any significant delays.
Customer Service
- For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at daniel@regimentals.co.uk